Frequently Asked Questions
Everything you need to know about your KÖNIG GALERIE experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-14 business days depending on the destination and customs processing.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return policy for fashion items?
Items can be returned within 14 days of receipt, provided they are in their original, unworn condition with all tags attached. Please note that certain limited-edition collaborations may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options in select regions.
Are the products authentic and of high quality?
Every item at KÖNIG GALERIE is guaranteed authentic. We work directly with designers and use premium materials to ensure that each piece meets our rigorous quality standards.
Do you offer international customs and duties coverage?
For orders outside the EU, customs duties and taxes are not included in the final price and are the responsibility of the customer upon delivery.